Terms of Service

1. Acceptance of Terms

By accessing and using Sovrana's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Service Description

Sovrana provides AI automation consultation, multi-agent workflow development, and enterprise-grade implementation services. Our services include:

• AI readiness assessments and strategic consultation
• Custom multi-agent system development
• Workflow automation implementation
• Integration services and technical support
• Training and onboarding programs

3. User Responsibilities

As a user of our services, you agree to:

• Provide accurate and complete information during consultations
• Use our services in compliance with applicable laws and regulations
• Maintain the confidentiality of any access credentials provided
• Not attempt to reverse engineer or compromise our systems
• Respect intellectual property rights of Sovrana and third parties

4. Intellectual Property

All content, features, and functionality of our services are owned by Sovrana or its licensors and are protected by copyright, trademark, and other intellectual property laws. Custom solutions developed for clients remain subject to separate licensing agreements.

5. Payment Terms

Payment terms are specified in individual service agreements. Generally:

• Consultation services are provided after agreed payment schedules
• Implementation projects require milestone-based payments
• All fees are non-refundable unless specified otherwise
• Late payments may result in service suspension

6. Confidentiality

We maintain strict confidentiality regarding all client information and project details. Both parties agree to:

• Protect confidential information disclosed during engagement
• Use confidential information solely for project purposes
• Return or destroy confidential information upon request
• Maintain confidentiality obligations beyond service termination

7. Limitation of Liability

Sovrana's liability is limited to the maximum extent permitted by law. We are not liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Service interruptions or delays beyond our control
• Third-party actions or content

8. Service Availability

While we strive to maintain continuous service availability, we do not guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue services with reasonable notice.

9. Termination

Either party may terminate services with appropriate notice as specified in individual agreements. Upon termination:

• All outstanding payments become immediately due
• Access to proprietary systems will be revoked
• Confidentiality obligations remain in effect
• Completed work will be delivered as agreed

10. Governing Law

These terms are governed by the laws of Saudi Arabia. Any disputes will be resolved through arbitration in Jeddah, Saudi Arabia, unless otherwise agreed.

11. Contact Information

For questions about these Terms of Service, please contact us: